Returns and Exchange Policy

1. Overview

Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and exchange policy to make your shopping experience smooth and worry-free.

2. Returns

2.1 Eligibility

• Time Frame: Returns must be initiated within 7 days of the purchase date.
• Condition: Items must be in their original condition, unopened, undamaged, and without any pen/pencil marks.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.
• Video Proof: Please record the unboxing as proof to help us understand if the damage occurred during transit.

2.2 Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

2.3 Process

1. Contact our Customer Service at jotandgrow@gmail.com to request a return.
2. Pack the items securely in the original packaging, if possible.
3. Include all paperwork, parts, and accessories.
4. Send your return to the following address: [Your Company Name] [Address Line 1] [Address Line 2] [City, State, ZIP Code]

2.4 Refunds

• Processing Time: Refunds are processed within 7-10 business days after receiving the returned item.
• Method: Refunds will be issued in the original form of payment.

3. Exchanges

3.1 Eligibility

• Time Frame: Exchanges must be initiated within 7 days of the purchase date.
• Condition: Items must be in their original condition, unopened, undamaged, and without any pen/pencil marks.
• Proof of Purchase: A receipt or proof of purchase is required to complete your exchange.
• Video Proof: Please record the unboxing as proof to help us understand if the damage occurred during transit.

3.2 Process

1. Contact our Customer Service at jotandgrow@gmail.com to request an exchange.
2. Pack the items securely in the original packaging, if possible.
3. Include all paperwork, parts, and accessories.
4. Send your exchange to the following address: [Your Company Name] [Address Line 1] [Address Line 2] [City, State, ZIP Code]

3.3 Inspection and Shipping

• Inspection: Allow 24-48 hours for inspection of the returned/exchanged products before issuing a new one.
• Shipping: Allow 3-4 days for shipping of the exchanged item.

4. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• Exchange Shipping: If exchanging an item due to our error, we will cover the shipping costs. For other exchanges, customers are responsible for shipping costs.

5. India-Specific Information

• Service Areas: Currently, we are accepting orders in India only. Certain pin codes may not be serviceable by our delivery partners, and on such occasions, we will cancel the order and issue a refund.
• International Orders: We are currently not accepting orders outside of India.
• Inclusive Shipping: The cost you pay is all-inclusive of shipping, and you do not have to pay anything extra. If a delivery person asks you for additional money, please write to us at jotandgrow@gmail.com to take appropriate action.

6. Contact Us

If you have any questions or concerns about our Returns and Exchange Policy, please contact us at:

• Email: jotandgrow@gmail.com