Shipping Policy
1. General Information
We strive to deliver your order in a timely and efficient manner. Please read the following policy to understand how we handle shipping.
2. Shipping Locations
- India: We currently ship orders within India only.
- Non-Serviceable Areas: Certain pin codes may not be serviceable by our delivery partners. In such cases, we will cancel the order and issue a refund.
- International Orders: We are currently not accepting orders outside of India.
3. Shipping Costs
- Inclusive Shipping: The cost you pay is all-inclusive of shipping, and you do not have to pay anything extra.
- Additional Charges: If a delivery person asks you for additional money, please write to us at jotandgrow@gmail.com to take appropriate action.
4. Shipping Time Frame
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Time: Delivery times vary depending on the destination. Typically, delivery takes 3-7 business days after the order has been processed.
5. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive an email with the tracking information.
- Contact: If you have any issues with tracking your order, please contact us at jotandgrow@gmail.com.
6. Shipping Partners
We work with reliable delivery partners to ensure your orders reach you safely and on time. Our partners include:
- Delhivery
- Ecom Express
- Porter
7. Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please record the unboxing as proof and contact us at jotandgrow@gmail.com with the video evidence.
- Lost Packages: If your package is lost in transit, please contact us at jotandgrow@gmail.com, and we will assist you in locating your package or issuing a refund.
8. Payment Information
- Payment Gateway: We use PayU as our payment gateway partner to process all transactions.
- Accepted Payment Methods: We accept various payment methods including credit cards, debit cards, net banking, UPI, and wallet payments.
- Security: All payments are processed securely through PayU, ensuring your personal and financial information is protected.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: jotandgrow@gmail.com
